Privacy Policy
Last updated: 2026-07-16
Barrie Garage Door Repair ("we", "us", "our") respects your privacy and is committed to protecting your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and the Canada Anti-Spam Legislation (CASL). This policy explains what we collect, why we collect it, who we share it with, and your rights.
Information we collect
When you contact us by phone, text, WhatsApp, email, or our online forms, we collect: your name, phone number, email address, service address or neighbourhood in Barrie, details about your garage door issue (including optional photos you upload), and your preferred contact method and times. When you visit this site, we also automatically collect technical information such as IP address, device type, browser, referring URL, pages visited, and approximate location (city level).
How we use your information
We use your information to: respond to your service request, provide quotes and complete repairs, schedule appointments, follow up after service, send service-related confirmations and reminders, keep accurate service records for warranty and tax purposes, prevent fraud, and improve our website and Barrie service area. We contact you only about your specific service request unless you expressly opt in to additional updates (CASL express consent).
Third parties we use
We never sell, rent, or trade your personal information. We share limited information only with the trusted service providers we need to operate, all under confidentiality obligations:Google Ads & Google Analytics (Google LLC) — measure ad performance and how visitors use our site. Subject to Google's Privacy Policy.
Lovable Cloud (hosting & database) — stores form submissions securely so we can follow up.
SMS / WhatsApp providers — deliver text and WhatsApp messages between you and our technicians.
Cookies & analytics
We use essential cookies plus Google Analytics and Google Ads conversion measurement to understand which ads bring customers to our Barrie service area and to improve our website. These tools may collect anonymised information like pages visited, device type, and approximate location. You can decline cookies via our cookie banner, disable cookies in your browser settings, or opt out of Google Ads personalization at Google Ads Settings.
Google Consent Mode & personalized advertising
This site implements Google Consent Mode v2. When you first arrive, ad and analytics storage is set to "denied" by default. Google measurement tags only receive full consent signals after you accept cookies in our banner. If you decline, Google receives only aggregated, non-identifying pings so we can measure ad performance without profiling you. You can change your choice at any time by clearing this site's cookies and reloading.
How to opt out of personalized ads
You have several ways to opt out of interest-based advertising in Canada:• Google Ad Settings — turn off ad personalization on Google.
• AdChoices Canada — opt out of participating ad networks.
• Google Analytics Opt-out — browser add-on to block GA.
• Enable "Do Not Track" or a privacy extension in your browser.
Data retention & security
We retain your contact details and service records for as long as needed to provide service, honour the warranty on your work, and meet Ontario tax-record obligations (typically 7 years). We use encryption in transit (HTTPS) and access controls to protect your information against loss, theft, or unauthorised access.
Your rights (PIPEDA)
You may request to access, correct, or delete your personal information at any time. You may also withdraw consent for marketing communications by replying STOP to a text, UNSUBSCRIBE to an email, or contacting us at the details below. We will respond within 30 days.
Children
Our services are intended for adult homeowners. We do not knowingly collect information from anyone under 18.
Changes to this policy
We may update this policy from time to time. The latest version will always be posted on this page with an updated "Last updated" date.
Contact us
Questions about this policy or to exercise your privacy rights? Email service@barriegaragedoorrepair.com or call (705) 315-8944. We operate from Barrie, Ontario, Canada.